Last updated: January 1, 2026
1. General Policy
All purchases are final once activated. Use our Try 1 Month before buying.
2. Exceptions
2.1 Outage Over 72 Hours
Verified outages may qualify for pro-rata credit.
2.2 Duplicate Charge
Technical duplicate charges refunded in full within 5-10 business days.
3. Non-Eligible
- Change of mind
- Wrong plan purchased
- Your internet/device issues
- Account terminated for violations
4. How to Request
- Email [email protected] with subject: Refund Request
- Include name, email, purchase date, issue description
- Submit within 7 days
Do you offer a low-risk way to try the service?
Yes — our Try 1 Month plan gives you a full month for just $8.99, so you can evaluate the service without committing long-term.
6. Chargebacks
Contact us first. Unauthorized chargebacks may result in suspension.
7. Contact
Email: [email protected]